Q: I am interested in getting on an insulin pump. How do I get one?
A: An insulin pump must be prescribed by your physician. If you feel you are a good candidate for an insulin pump discuss this with your physician.
Q: My blood sugar is very high and I’m on a pump. What do I do?
A: If you have a high blood sugar result and you are on the pump, give yourself a bolus to correct for this blood sugar. If after 2 hours the blood sugar has not come down check your tubing for occlusions. If no occlusions can be found change your set and check your blood sugar again in one hour. If your sugar still has not come down contact the pump nurse on call at 478-746-8626.
Q: My blood sugar is low and I’m on a pump. What do I do?
A: Disconnect the pump from your body. Consume 15/grams of quick acting carbohydrates. Check your sugar again after 15 minutes. If blood sugar has not come up, repeat the process until blood sugar is above 70mg/dL. If blood sugar has come above 70mg/dL, then reattach pump.
Q: My pump is saying “no delivery. What do I do?
A: Look at your tubing; stretch it out to make sure that there are no occlusions or “kinks.” Try to administer another bolus, if unable to do so change out the site. If you are still receiving a no delivery alarm with the new site or are unsure of how to change out the site then call the pump nurse on call at 478-746-8626.
Q: My pump died. What do I do now?
A: Contact the 1-800 number on the back of the pump and let them know that your pump has stopped functioning. We are unable to correct this problem. As long as the pump is still under warranty, you should receive a pump within 24 hours. Contact the pump nurse on call for insulin instructions at 478-746-8626.
Q: My pump says motor error or A33 message. What do I do?
A: Contact the 1-800 number for assistance. We are unable to correct this problem over the phone.
Q: Can I swim or bathe while wearing my pump?
A: Both the Animas and Omnipod pumps are waterproof. The Medtronic pump however is water resistant. This means that it is designed to survive only an accidental dunk or splash, you should disconnect temporarily from your Medtronic insulin pump while bathing or swimming.